POLICIES


 

Shipping:

Please allow 14 days for your item to arrive, after placing your order. This time allows for the item first to be made, and then shipped to your door via DHL.

We offer free shipping on orders under 0.5kg to UK and EU countries. Please kindly note that since most orders are shipped from Uganda, we are not responsible for any customs fees and/or import duties you might incur. Unfortunately, we have no control over these charges and cannot inform you what the cost may be as customs policies and import duties vary widely from country to country. If in doubt, we recommend contacting your local customs office for information before ordering.

Returns Policy: We cannot accept returns on made-to-order products. Should your garment need altering or repairing we are happy to do this for you.

For all other products you have 21 days to send it back to us.

All returns must be authorised by us before sending merchandise back. You must send a Refund and Return request to info@cecilyophelia.com within 14 days of the order’s delivery date. Once we have authorised your request, we will email you the returns instructions.

You will be notified by email once your return has been received and processed.

The product must be returned in its original condition- unworn, unwashed, and undamaged, with tags still attached. Products returned damaged may be rejected and sent back to the customer.

Repairs and alterations: Alteration fees are subject to change and will be provided upon request. For all inquiries, please email info@cecilyophelia.com.

Repairs are approved on a case by case basis. If you have an item that needs additional mending/repairs, please forward your inquiry to info@cecilyophelia.com.

 

For any other enquiries please do not hesitate to get in touch with us at info@cecilyophelia.com